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This page has changed so we may help you in the
transition to the Pyramid.Net servers. If you need to access the old
information, please Click Here.
As
most of you are aware already – Pyramid.Net has taken over Autumn Internet
and there is an ongoing transition from their system infrastructure to our
own. As part of this migration
- we will soon be moving email domains from the Autumn Internet mail server
to the Pyramid.Net mail server. During
this transition NO MAIL should be lost.
Because
of the way that the Internet works there is a certain delay time for the
Internet to see certain changes. The
changes in this case being propagation of mail server addresses from their
system to our own.
But
we do have a system that will allow you to receive all your email as it
comes in and allow you to send during the transition.
1.
After the server change, mail will still go to the old server from
one to seven days. To receive
this mail, you will not have to make any changes to your system.
2.
To receive new mail coming into the new mail server, please use the
Pyramid.net web interfaces. Exactly
when this will happen depends both on how soon the combined staff gets your
mail account/domain moved to the new server and the speed of the propagation
effects once things are changed. You
will notice a decline then complete lack of new email coming into the old
server. During this
transitional period will be when you will need to use our web email
interface.
Instructions
for doing this are given below:
Open
your browser and in the address bar type in http://mail.yourdomain.com:8888/
and log in with your username and password. For the domain use the end part
of your email address.
Example
bob@aies.net would go to http://mail.aies.net:8888/ and bob@autumnix.com
would go to http://mail.autumnix.com:8888/
Receive
email through this interface during the transition.
You can compose replies, etc. through this method.
3.
When new mail completely stops arriving at your old account - change the
mail server names from the old (incoming: pop3.aies.net, outgoing:
smtp.aies.net as an example) to the new name (same example – mail.aies.net
– this applies to both SMTP (send) and POP3 (receive))
Look
below for these intructions.
Please
note that not all email domains will move at the same time.
We begin with the smaller domains first and the main domains (aies.net
and
autumnix.com) will be the
last ones to be done. We will post a message on the Autumn Internet web site
(www.aies.net) when we have initiated the main domain changes.
Instructions for changing Mail Server names.
Your mail server name for both incoming and outgoing will change to
mail.yourdomain.com Example for bob@aies.net
the new name will be mail.aies.net and f or bob@autumnix.com
it would be mail.autumnix.com.
To change these settings in Outlook Express, with the program open, on
the Menu Bar go to Tools, then Accounts. You go to the tab marked Mail, find
your email account and double-click it to bring up the Properties. Go
to the tab marked Servers, and in the text fields for incoming and outgoing
mail servers change them to mail.your.domain (ie, mail.aies.net,
mail.autumnix.com, etc)
In Microsoft Outlook 97, it will be Tools, then Services and then
Internet Mail. (some versions of Outlook 97 do have accounts) Outlook
2000 is similar to Outlook Express. In Outlook XP, it is Tools, Email
Accounts, then View or Change accounts.
For Netscape 4.X users go to Edit, then Preferences. Display the
Mail and News Servers dialog page. Change the smtp server at the
bottom and in the upper right quadrant, click on the mail server then
edit. Netscape 7.X call.
If you have questions, or need help please call the new support number
888-6013
On this Customer Support page you will find answers
on how to set up your internet connection. Since this information will only benefit you when you can't
get connected and aren't able to read them from the site, we suggest that you print
these pages for future reference so when you do have that question you will be able to
correct it quickly.
As always you can call our office or send us an email
to get answers to your question(s). webmaster@aies.net
(775) 332-5600
Setting up an Internet Connection with Internet Explorer 5.0 or with IE
4.0 and Windows98 . Windows XP users please note Windows XP specific
instructions
1. Find the icon for Internet Explorer on the desktop and click on it
using the right mouse button. From the menu that comes up. choose
properties. You should see a dialog box with 6 tabs. If you only have 2
tabs, close this and go to the Start Button, choose Settings, then Control
Panel. In Control Panel, double click on "Internet" or
"Internet Options. In Windows XP look for the link to View\Setup an
Internet Connection
2. If you would like to make Autumn Internet your home page, on the
"General" tab and under "Home Page" type into the
"Address" box http://www.aies.net and click "Apply"
Then go to the Connection Tab, and at the top, there is a line that says,
"Use the Internet Connection Wizard to Connect your computer to the
Internet. There is a button next to that called Setup. Click on Setup.
3. When the Connection Wizard starts, choose "I want to set up my
connection manually or I want to connect through a Local Area Network."
Win98/IE4.0: "I have an existing Internet account through my phone line
or a local area network (LAN). Help me set up my computer to connect to this
Internet account." Windows XP users will first go to a screen that asks
what kind of connection do you wish to set up. Choose Setup an Internet
Connection, and then on the following screen, choose choice 2, Set up
connection manually. Click "Next".
4. Under "Set up your Internet Connection" choose "Connect
using my phone line" and click "Next"
Under "Choose Modem" if your modem is not displayed, use the
drop down box to select your modem and click "Next". (Not
displayed on all computers)
6. (IE4.0) Under "Dial-Up Connection" choose "Create a new
connection" and click "Next".
7. Under "Phone Number" type in 775 323-0125. (You must type in
the area code.) The country name and code should already be "United
States of America". Uncheck the box for "Dial using the country
and area code" and click "Next". Windows XP users type in
323-0125. Do not use the area code.
8. Under "User Name and Password" type in your user name
______________ and your password _________________. Click "Next"
9. Under "Advanced Setting" choose "No" and click
"Next".(IE4.0 only. This is a button on the prior screen in 5.0)
10. Under "Dial-Up Connection Name" type Autumn Internet and
click Next".
11. Under "Set Up Internet Mail Account" choose "Yes"
and click "Next". If you are using Windows XP the Wizard will end
after setting up the dial-up connection. If you are using XP or just setting
up your email account, start Outlook Express. If the Wizard does not
start then go to Tools and Accounts. Click on the button on the
right called ADD, choose Mail and go to step 13
12. (IE 4.0 only) Under "Internet Mail Account" choose
"Create a new Internet Mail account" and click "Next".
13. Under "Your Name" type in your name as you would like it
shown in your email and click "Next".
14. Under "Internet E-mail Address" type your email address
__________________ and click "Next".
15. Under "E-mail Server Names" select "POP3" from
the drop down box if it is not already selected.
Under "Incoming mail (POP3 or IMAP) server" type:
pop3.aies.net
Under "Outgoing SMTP server, type:
smtp.aies.net
Click "Next".
16. Under "Internet Mail Log-on" (Account Name) type your
user name ___________ and under "Password" type your password
_______________. " Do not check use Secure Password
authentication. IE4.0 make sure the radio button is checked for
"Log on using" and under "POP Account Name. Click
"Next".
17. In IE 4.0 under "Friendly Name" type a name which will
represent the email account to you. Example: "John's E-mail."
Click "Next". (To change your friendly name in 5.0 or later, open
Outlook Express, choose "Tools" on the Menu Bar, and then
"Accounts". Click on the Mail tab and click on the Autumn Internet
account and select "Properties". Under Mail Account, change it to
"YourName Mail".
18. IE 4.0 only Under "Set up your Internet News account"
choose "No" It is no longer available.
19. IE 4.0 only Under "Set up your Internet Directory Service"
choose "No" and click "Next".
20. Under "Complete Configuration" click "Finish" and
you are done!
If you are using Windows XP, you must start the Outlook Express program
in order to set up your email account. To do so, from the Start button,
choose My Mail and your email program will start. Depending on how your
computer was configured this could be Outlook Express, Microsoft Outlook, or
MSN Messenger.
If Outlook Express starts, and this is the first account set up a wizard
will appear. Follow the instructions above starting at #13. If it is not the
first account, you will need to choose Tools from the Menu bar, then
Accounts. To the right hand side there is a button called ADD, click on it
and choose Mail, then follow the above instructions starting at #13
If Microsoft Outlook starts, a wizard should appear and you should be
able to begin at step #13. If the wizard does not appear, consult the
documentation that came with your computer. Use the email server names and
logon names as above.
You may if you wish, change the default mail program to Outlook Express,
by opening Internet Explorer, going to Tools, and Internet Options. Go to
the Tab marked Programs, and change the email program from Outlook to
Outlook Express.
If MSN Messenger starts, you will be unable to set up your Autumn
Internet Mail account. MSN Messenger is a Microsoft Web Based email program
that will set you up with an MSN email account. You can, however, change the
default mail program to Outlook Express, by opening Internet Explorer, going
to Tools, and Internet Options. Go to the Tab marked Programs, and change
the email program from MSN Messenger to Outlook Express.
Support numbers and hours
Frequently Asked Questions
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